Change the icons associated with your form

1. In design mode, click the Properties page.
2. Click Change Large Icon or Change Small Icon.
3. Select the icon you want to use.

Note  Sometimes you may find that even if you specify that a custom form should use a specific icon, when you view an item in a folder, a standard icon is used instead. This may happen in the following scenarios:

• You published the form in a location that is not accessible to everyone. For example, when they receive a custom e-mail message form, they do not have access to the custom form. Therefore, Microsoft Outlook displays the standard icon.
• The item has become a one-off form. In this case, the message class of the item changes to the default message class for that particular type of item and the icon reverts back to the default icon for that type of item.
• You replied to or forwarded an item in a folder and the new item does not use the custom icon. In this case, the form action that started the new item did not specify a custom message class. Therefore, the new item is a standard form that will not have a custom icon.
• You replied to or forwarded an item in a folder. In this case, Outlook replaces the custom icon with the standard icon so that the reply or forward indicator arrows can be displayed.

The following resolutions correspond to the causes listed above:

• Publish the form to a location that is accessible to everyone using the form, typically the Organizational Forms Library.
• Reset the message class of the item.
• Disable the standard Reply, ReplyAll, and Forward actions and create custom Reply, ReplyAll, or Forward actions that start your custom form instead.
• This is a design limitation of Outlook. The forward or reply icons will always be used instead of your custom icon.